Frequently Asked Questions

EcoTradition is the export-facing brand through which international businesses can explore and source Indian handcrafted products. We focus on B2B export enquiries, wholesale supply, product customisation, private-label projects and long-term relationships with international buyers.

EcoTradition works with HeartfulCraft International Pvt. Ltd. through an authorised export partnership and its managed artisan network. This arrangement enables us to coordinate product sourcing, customisation, production requirements and export-related discussions for international buyers.

Avijit Roy represents HeartfulCraft International Pvt. Ltd. as an authorised export partner through EcoTradition. He helps international buyers discuss sourcing requirements, product development, quotations, samples and potential export orders.

EcoTradition follows a decentralised artisan production model rather than relying solely on a single mass-production factory. Different artisan groups may specialise in crafts and processes such as hand block printing, embroidery, stitching, wood carving and finishing. Production coordination and quality checks help bring these contributions together for export orders.

EcoTradition sources products through HeartfulCraft International Pvt. Ltd. and its artisan network. Products are handmade or hand-finished, although some supporting processes may use modern tools. The production method varies by product category.

EcoTradition coordinates with HeartfulCraft’s managed artisan network to organise product requirements, production, quality checks and export arrangements. Buyers work through EcoTradition and the relevant management team, allowing communication and order coordination to remain structured throughout the process.

Our business model centres on Indian handcrafted products and traditional craft skills. We work through HeartfulCraft’s artisan network and aim to support the continuation of these crafts. Specific material, production and sustainability information can be provided according to the product concerned.

We work with international B2B buyers, including importers, wholesalers, retailers, buying houses, boutique brands, private-label businesses and corporate gifting companies. Order feasibility depends on the product category, quantity and production requirements.

For samples, the minimum is 10 pieces, with mixed SKUs allowed from available stock. For bulk orders, the MOQ is generally 500 pieces per SKU, although it may vary by product category, customisation and production requirements.

Yes. Buyers can request a sample order, typically consisting of 10 mixed pieces selected from available stock. Samples help buyers assess the products before proceeding with bulk production, subject to availability and the product concerned.

Submit an enquiry through the EcoTradition website, by email or via WhatsApp. You can then discuss your requirements with Avijit Roy and the relevant team. A video call can be arranged if needed. Once the product specifications, quantities, pricing and payment milestones are agreed, production can begin after the required advance payment and approvals.

Yes. Depending on the product, buyers can discuss custom colours, designs, materials, dimensions, logos, packaging and exclusive design development. Customisation incurs additional charges, and feasibility, MOQ and lead time are confirmed during quotation.

Yes. Private-label and white-label arrangements can be discussed for suitable products. Neutral packaging or your own branding may be possible, subject to agreement. Using EcoTradition or HeartfulCraft names, logos or imagery requires permission.

A 60–70% advance payment is generally expected before production begins because many orders are made to order. The remaining payment milestones are agreed with the buyer before order confirmation.

Repeat orders are welcome, subject to availability and confirmation of current specifications, pricing and lead time. Mixed designs may be possible depending on product category, quantity, material availability and production feasibility. As products are handcrafted, minor variations between batches can occur.

Our product categories include hand block-printed textiles and bedding, tote bags and utility accessories, wooden handicrafts and kitchen products, Jaipur Blue Pottery, and selected epoxy-resin wooden products. Availability and specifications are subject to the current catalogue.

Materials vary by category and individual product. Please consult the relevant catalogue details or contact us to request specific fabric, material, finish or dimension information. Natural dyes and alternative materials may be available for selected products, depending on requirements and feasibility.

Yes. Minor variations are normal characteristics of handmade products. Hand block printing, hand finishing, painting and other artisan processes can produce subtle differences between individual pieces. These variations are part of the nature of handcrafted goods.

Products undergo multiple stages of inspection, followed by final quality checks before dispatch. Buyers may also request photographs, videos or third-party inspection, provided the inspection requirement is explicitly discussed and agreed in advance.

Our Jaipur Blue Pottery offerings draw on the traditional craft associated with Jaipur, Rajasthan. The craft is GI-recognised. Product-specific details, materials and specifications can be shared during the enquiry process.

We work with international buyers across markets such as the USA, UK, Europe, Australia and other destinations, subject to product, logistics and order requirements. Contact us with your destination country to discuss shipping options and feasibility.

As general estimates, sample orders may take 7–15 business days and bulk orders approximately 4–6 weeks. Actual timelines depend on the product, quantity, customisation, approvals and seasonal conditions. Certain products, including Blue Pottery, may take longer during humid or rainy periods. International transit time should be confirmed separately for each shipment.

EXW, FOB, CIF and other mutually agreed Incoterms may be available, with FOB generally preferred. Freight and insurance arrangements depend on the agreed terms, but buyers are generally responsible for freight and related insurance charges. The allocation of responsibilities is confirmed before order finalisation.

Buyers are generally responsible for import duties, local taxes and destination-country customs clearance unless the agreed order terms state otherwise. The applicable Incoterm and responsibilities should be confirmed before the order is finalised.

This may be possible, subject to prior agreement and the destination facility’s requirements. Please provide the receiving address and relevant labelling or documentation instructions in advance so the shipping arrangements can be assessed.

Tracking information can be shared by email or WhatsApp after dispatch when provided by the shipping or logistics partner.

Our export team typically responds within 24–48 business hours. Email is the preferred first contact; WhatsApp is available as an alternative. You can also submit an enquiry through the website.

Notify EcoTradition promptly and provide photographs of the goods, packaging and visible damage, along with relevant shipping documents. Retain the packaging and other evidence. Buyers are encouraged to discuss shipment insurance before dispatch, particularly for fragile or high-value products. The handling of any claim will be subject to the agreed order terms and applicable policy.