Last Updated: August 27, 2026
EcoTradition respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how EcoTradition may collect, use, store, share, and otherwise process personal information when you visit our website, contact us, submit an enquiry, communicate with us, or, where available, purchase products or services directly from us.
Please read this Privacy Policy carefully.
1. Who we are
EcoTradition focuses on handcrafted, traditional, and culturally inspired products from India, with a particular focus on serving buyers and businesses interested in export and international trade opportunities.
Throughout this Privacy Policy, “EcoTradition,” “we,” “us,” and “our” refer to the business operating this website.
Our contact details are:
Email: avijit@ecotradition.com
Contact Number: +91 62893 79952
Office Address:
7/4 Golden Park
Haltu, Purbachal
Kolkata, West Bengal – 700078
India
2. Information we may collect
The information we collect depends on how you interact with us and the services or features you use.
Information you provide directly
You may provide information to us when you:
- submit an export or product enquiry;
- contact us by email, phone, WhatsApp, or another communication channel;
- request product information, pricing, quotations, samples, or other business information;
- communicate with us regarding an existing or potential business relationship;
- subscribe to communications, where such functionality is offered;
- create an account, where account functionality is introduced in the future; or
- purchase products or services directly through our website, where such functionality becomes available.
Depending on the interaction, this information may include:
- your name;
- email address;
- telephone or WhatsApp number;
- company or business name;
- country or location;
- product or category of interest;
- quantity or other purchase requirements;
- shipping-related information;
- information contained in messages or enquiries; and
- other information you voluntarily provide.
Where direct purchasing is made available, we may also collect information reasonably necessary to process the transaction, arrange fulfilment, provide customer support, and communicate with you about your purchase.
3. Information collected automatically
When you visit our website, certain technical or usage-related information may be collected automatically through your browser, server logs, cookies, or similar technologies.
This may include:
- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- referring or exit pages;
- approximate location derived from technical information;
- dates and times of visits; and
- other information relating to how you interact with our website.
We may use this information to operate, secure, maintain, understand, and improve our website and services.
4. How we use your information
Depending on the nature of your interaction with us, we may use personal information to:
- respond to your enquiries and requests;
- communicate with you regarding products, quotations, samples, availability, export requirements, or potential business opportunities;
- understand your product or sourcing requirements;
- provide customer or business support;
- maintain records of communications and business interactions;
- operate, maintain, secure, troubleshoot, and improve our website;
- detect, investigate, or help prevent fraud, abuse, security incidents, or other unlawful activity;
- comply with applicable legal, regulatory, accounting, or record-keeping requirements;
- send marketing or promotional communications where permitted or where you have provided the relevant consent or otherwise made such communication appropriate under applicable requirements; and
- where direct purchasing becomes available, process transactions, arrange fulfilment, coordinate shipping, provide customer support, and communicate about orders.
We aim to collect and use personal information only for purposes reasonably connected with the relevant interaction or service.
5. Forms and enquiries
When you submit an enquiry through our website, the information you provide may be used to:
- understand and respond to your enquiry;
- identify the products or categories relevant to your request;
- contact you regarding your enquiry;
- prepare quotations or discuss potential business arrangements;
- maintain a record of the communication; and
- provide follow-up support where appropriate.
Please avoid submitting information that is unnecessary for your enquiry.
6. Payments and direct purchases
At present, certain interactions with EcoTradition may be enquiry-based rather than direct online purchases.
If direct purchasing functionality is introduced in the future, we may collect or receive information necessary to facilitate the transaction.
Payment information may be processed by an appropriate payment service provider rather than being stored directly by EcoTradition, depending on the payment method and technical arrangement used at that time.
The information collected and the services involved may change when direct purchasing functionality is introduced. Where necessary, this Privacy Policy or related notices may be updated accordingly.
7. Shipping, logistics and related services
Where necessary to fulfil a business transaction or requested service, we may share relevant information with service providers involved in:
- shipping;
- logistics;
- freight forwarding;
- customs or related documentation;
- delivery; or
- other services necessary to arrange or complete the requested transaction.
Where a buyer requests assistance in exploring shipment insurance or additional shipment protection, we may also need to share relevant information with the appropriate shipping provider or third-party insurance provider involved in that request.
EcoTradition is not an insurance provider merely by assisting a buyer in exploring available options.
The availability, cost, terms, coverage, exclusions, and other conditions of any insurance or shipment protection are determined by the relevant provider.
8. How we may share information
We do not sell personal information merely for the purpose of selling personal data.
However, we may share relevant personal information where reasonably necessary with:
- website hosting, maintenance, security, or technology providers;
- form, email, or communication service providers;
- professional advisers, where appropriate;
- payment service providers, where direct payments are offered;
- shipping, logistics, freight, delivery, or related service providers;
- insurance-related providers where a buyer requests or authorizes assistance involving such services;
- government authorities, regulators, law enforcement agencies, or other parties where required or permitted by applicable law;
- other parties where necessary to protect our rights, safety, property, users, or business; or
- another entity involved in a business restructuring, merger, acquisition, or transfer of relevant business assets, subject to applicable requirements.
We aim to share only information reasonably necessary for the relevant purpose.
9. International transfers
EcoTradition may communicate with customers, buyers, suppliers, service providers, and other parties located in different countries.
As a result, personal information may be processed or transferred across borders where reasonably necessary for communication, business operations, shipping, logistics, technology services, or other legitimate business purposes.
Where applicable requirements impose restrictions or safeguards on international transfers, we will seek to handle such transfers in accordance with those requirements.
10. Cookies and similar technologies
Our website may use cookies or similar technologies to support its operation, security, functionality, and understanding of website usage.
Cookies are small data files that may be stored on your device when you visit a website.
Depending on the technologies used on the website, cookies or similar tools may help us:
- remember certain preferences;
- maintain website functionality;
- understand website performance;
- improve user experience;
- protect against security threats; or
- understand how visitors interact with the website.
You may be able to manage or disable certain cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of some parts of the website.
If additional analytics, advertising, or other tracking technologies are introduced in the future, our cookie practices and notices may be updated as appropriate.
11. Marketing communications
Where you have requested information from us, expressed interest in our products or services, or otherwise provided the necessary permission where required, we may contact you regarding relevant products, services, or business opportunities.
You may request that we stop receiving certain marketing communications by contacting us using the details provided in this Privacy Policy or by using an unsubscribe mechanism where one is available.
Stopping marketing communications may not prevent us from sending necessary non-marketing communications relating to an active enquiry, transaction, service, or other ongoing business matter.
12. Data retention
We may retain personal information for as long as reasonably necessary for purposes such as:
- responding to enquiries;
- maintaining business or communication records;
- providing requested services;
- fulfilling transactions;
- complying with legal, accounting, tax, or regulatory obligations;
- resolving disputes; or
- protecting and enforcing our legal rights.
The appropriate retention period may depend on the nature of the information and the reason for which it was collected.
When information is no longer reasonably required, we may delete, anonymize, or otherwise manage it in accordance with applicable requirements and our operational practices.
13. Your privacy rights and choices
Depending on applicable law and the circumstances, you may have rights relating to your personal information.
These may include the ability to:
- request information about personal data we hold about you;
- request correction or updating of inaccurate information;
- request deletion or erasure in appropriate circumstances;
- withdraw consent where processing is based on consent;
- object to or restrict certain processing where applicable; or
- raise a privacy-related concern or complaint.
To make a request or raise a concern, please contact us using the contact details provided in this Privacy Policy.
We may need to verify your identity before acting on certain requests.
Some requests may be subject to legal or operational limitations, including situations where we are required or permitted to retain certain information.
14. Withdrawal of consent
Where we rely on your consent for a particular use of personal information, you may request withdrawal of that consent.
You may contact us at:
avijit@ecotradition.com
Withdrawal of consent will not necessarily affect processing that occurred before the withdrawal or processing that we are otherwise permitted or required to continue under applicable law.
15. Security
We take reasonable steps to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
However, no website, internet transmission, storage system, or method of electronic communication can be guaranteed to be completely secure.
You should also take reasonable precautions when sharing information online.
16. Third-party websites and services
Our website may contain links to websites, services, or platforms operated by third parties.
EcoTradition is not responsible for the privacy practices, content, security, or policies of third-party websites or services.
We encourage you to review the privacy policies and relevant terms of any third-party service before providing personal information to them.
17. Children’s information
Our website and business services are not specifically directed toward children.
We do not knowingly seek to collect personal information from children for marketing or business purposes.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the situation and take appropriate action.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- our website;
- business activities;
- products or services;
- technology;
- data-handling practices; or
- applicable legal or regulatory requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage visitors to review this Privacy Policy periodically.
19. Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:
EcoTradition
Email: avijit@ecotradition.com
Contact Number: +91 62893 79952
Office Address:
7/4 Golden Park
Haltu, Purbachal
Kolkata, West Bengal – 700078
India